Refund policy

We want you to be happy with every order. If something is not right, we accept returns and exchanges within 14 days of delivery.

How It Works

To get started, visit our returns portal here: https://www.tempo-clothing.com/apps/yanet-return

Once your return is approved you will receive a confirmation email with your prepaid Royal Mail returns label attached. Simply print the label, attach it to your parcel, and drop it off at your nearest Post Office.

Eligibility

  • Items must be returned within 14 days of delivery
  • Once a return is initiated the parcel must be sent back within 7 business days
  • Items must be unworn, with tags attached and in their original packaging
  • Please include your order number inside the parcel
  • Final sale items are not eligible for return or exchange
  • Original delivery charges are non-refundable


    Returns: Refunds

    Once your parcel is received it will be inspected against our return criteria. If approved your refund will be processed to your original payment method within 3 to 5 working days.

    Please note a £3.99 returns shipping fee will be deducted from your refund to cover the cost of the prepaid label.

    Returns: Exchanges

    We are happy to exchange items for a different size or colour. Exchange shipping is completely free — no deduction will be made from any future refund or charge applied.

    If you are unsure on sizing we recommend opting for an exchange rather than a refund as it is usually the quickest way to get the right fit.

    If you have purchased a set but only wish to exchange one item, please only send back the item you would like to exchange. You do not need to return the full set.

    Returning Individual Items for a Refund

    If you wish to return individual items from a set for a refund the full set must be returned together. We are unable to process partial refunds on individual items from a set.

    Failed Inspection

    If a returned item does not meet our return criteria you will be notified by email. The item can be sent back to you at your own cost if you wish.

    Need Help?

    Contact our customer care team at info@tempo-clothing.com and we will get back to you as quickly as possible.